8*8ft Artificial Grass Wall Backdrop ALFWL151-Perfect for Weddings, Parties & Event Decor

Your Happiness is Our Priority!

Welcome to Aliflowers! Where your satisfaction is our priority! All Aliflowers products are 100% handcrafted. All orders come with extra shipping insurance to protect against loss or damage. If you encounter any issues, our official customer service is here to help: aliflowers.service@gmail.com

Return Policy (After Delivery)

Free Returns (Seller Responsibility)

Returns are accepted within 30 days of delivery if:

• 
  The item arrives damaged, or
  the item received is incorrect
  

Aliflowers will cover all return shipping costs in these cases.

Returns for Other Reasons

• 
  Returns are accepted within 30 days of delivery for reasons such as change of mind.
  
• 
  Customers are responsible for return shipping costs.
  

Custom Products

• 
  Custom-made products are final sale
  
• 
  Custom products are not eligible for refunds, returns, or exchanges

Cancellation & Refund Policy

Before Shipment

• 
  Orders can be cancelled within 72 hours of purchase for a full refund, provided the order has not been shipped.
  
• 
  Cancellation requests made after 72 hours but before shipment will receive an 80% refund.
  A 20% non-refundable fee applies due to production and material costs.
  

After Shipment

• 
  Once an order has been shipped, a 20% processing and restocking fee will be deducted from any approved refund.
  
• 
  No refunds will be issued after 30 days from the order date.
  

Exchange Policy

Before Shipment

• 
  Style changes are accepted free of charge
  
• 
  Any price difference must be paid by the customer
  

After Shipment

• 
  Style exchanges are not supported once the order has been shipped
  

Shipping Address Changes

• 
  Address changes are accepted free of charge before shipment
  
• 
  Address changes are not possible after shipment