Frequently Asked Questions

Find answers to common questions about our artificial flowers, including customization, ordering, payment, and shipping. Get all the information you need for a seamless shopping experience.

Yes, artificial flowers can be used outdoors. Just avoid prolonged exposure to direct sunlight to maintain their appearance.

You can gently wipe the surface dust with a soft cloth or use a hairdryer on the cool setting to remove dust. Regular cleaning helps maintain their beauty.

High-quality artificial flowers are generally resistant to fading. However, prolonged exposure to direct sunlight may cause slight color changes.

Yes, we offer customization services where customers can choose the color, style, and size according to their needs.

Artificial flowers are perfect for weddings, parties, home decor, corporate events, and more. They add elegance and beauty to any setting.

Absolutely! We accommodate bulk orders and can work with you to create custom designs tailored to your needs.

We have strict quality control processes, including inspections at various production stages, to ensure that each product meets our high standards.

Yes, we can provide samples for approval before proceeding with mass production to ensure that the final product meets your expectations.

We offer various shipping options, including standard, express, and air shipping. You can choose the option that best suits your needs at checkout.

Shipping times vary depending on the destination and shipping method chosen. Standard shipping typically takes 7-15 business days, while express options are faster.

Yes, we offer free shipping on selected products and promotions. Check the product page or during checkout for eligibility.

Once your order is shipped, you will receive a tracking number via email, which you can use to monitor the delivery status on our website or the carrier’s site.

If your order arrives damaged, please contact our customer service team within 48 hours of delivery. We will assist you in resolving the issue, including replacements if necessary.

If you need to change your shipping address, please contact us as soon as possible. Address changes can be made before the order is shipped.

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If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

Shipping & Return

If your aren't perfect, return them within 30 days for a full refund.

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Shipping & Return

If your plant aren't perfect, return them within 30 days